Lead global initiatives, establish blended on/offshore support models, meet service levels, achieve regulatory/PCI compliance, deliver business continuity/customer data security and create co-location failover capabilities. Build business relationships and collaborate with senior executives, project sponsors and business leaders to select and implement value based project and programs. Improve customer satisfaction, replace conflict with collaboration, communication and mutual trust, plan and document all solutions, establish accountability and inspire teams to deliver excellent performance and leverage agile and/or lean project management methodology when appropriate. Enable others to learn, improve self-concept and discover unique career values and strengths. Mentor and coach business colleagues and technology professionals at all levels from undergraduate student to corporate management professional and guide them to develop skills.